Returns & Exchanges

At Ladies Glow Vibe, we want you to love your premium cosmetics as much as we do. While we carefully curate every Bareminerals, MAC, and Shiseido product to meet our high standards, we understand that sometimes a shade or formula might not work for you. Our hassle-free returns policy ensures your beauty experience remains flawless.

Our Return Process

Step 1: Initiate Your Return

Email our beauty concierge at [email protected] within 15 days of receiving your order with:

• Your order number
• Product(s) you wish to return/exchange
• Reason for return (helps us serve you better)
• Whether you prefer a refund or exchange

Step 2: Receive Return Instructions

Within 24 hours (excluding weekends), our Vermont-based customer care team will email you:

• Return authorization number
• Prepaid return shipping label (for US customers)
• International return address (for non-US customers)

Step 3: Package & Ship

Please ensure:

• All items are in original, unopened packaging
• Include the original packing slip
• Securely package to prevent damage
• Affix the provided return label (or include our return address for international)

Step 4: Processing Your Return

Once received at our Hartland facility:

• We inspect items within 2 business days
• Issue refund to original payment method (5-7 business days to process)
• For exchanges: Ship replacement immediately via your preferred shipping method

Non-Returnable Items

To ensure the highest hygiene standards for our global community of beauty enthusiasts, we cannot accept returns of:

• Opened makeup products (including foundation, concealer, powder, blush, bronzer, highlighter)
• Used beauty tools
• Personalized items

Note: Primer falls under our standard return policy if unopened and in original packaging.

Refund Details

Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-7 business days after we receive and inspect your return. Shipping fees are non-refundable unless the return is due to our error.

International Returns

For our global customers (excluding Asia and select remote areas):

• You are responsible for return shipping costs
• We recommend using a trackable shipping service
• Customs fees/duties are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange for a prepaid return and expedited replacement at no cost to you.

For any questions about our returns policy, contact our customer care team at [email protected] or 653 Vermont 12, Hartland, US 05048. We’re committed to making your experience as seamless as applying your favorite Shiseido highlighter.